Privacy Policy

Effective Date: April 29, 2026

PackLumi (“we”, “us”, “our”) operates the website www.packlumi.com (the “Site”). This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our Site, place orders, and use our services, including custom logo and custom size product services.

1. Information We Collect

We may collect the following types of information:

· Personal details: your name, email address, phone number, billing and shipping address.

· Order information: purchase history, product preferences, and custom design files such as logos and artwork you upload.

· Payment information: processed securely by third-party payment providers; we do not store your full credit card details.

· Automatic data: IP address, device type, browser information, browsing behavior, and website traffic data collected via cookies and analytics tools.

2. How We Use Your Information

We use your personal data for the following purposes:

· To process, fulfill and deliver your orders, including custom-made products.

· To provide customer service and reply to your inquiries.

· To send order updates, notifications and after-sales support.

· To improve our website, products and customer experience.

· To prevent fraud, secure our website and comply with legal obligations.

· To send promotional emails if you subscribe; you may unsubscribe at any time.

3. Information Sharing

We do not sell your personal information to third parties for commercial purposes.We only share your data with trusted service providers necessary for business operation:

· Website hosting and platform service (Shopify).

· Payment processors, shipping carriers and logistics providers.

· Analytics and advertising partners such as Google Analytics and Facebook Pixel.

· Law enforcement or regulatory authorities when required by law.

4. Data Retention

· We keep your order and personal information for 7 years for tax, legal and business record purposes.

· Custom design files are stored for up to 12 months after order completion for reorder convenience; you may request deletion at any time.

· Marketing subscription data will be kept until you unsubscribe.

5. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze traffic and display targeted advertisements. You can manage or disable cookies through your browser settings.

6. Your Rights

If you are located in the European Economic Area, United Kingdom, or California USA, you have the right to:

· Access, correct or delete your personal data.

· Restrict or object to data processing.

· Request a copy of your stored information.

· Withdraw your consent for marketing emails at any time.

To exercise your rights, please contact us via our official email.

7. Data Security

We use SSL encryption and secure server systems to protect your personal data. However, no online data transmission method is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

We do not intentionally collect personal information from children under 16 years old. If you believe we have collected data from a minor, please contact us immediately for removal.

9. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our website means you accept the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:Email: wuyo8721@gmail.comWebsite: www.packlumi.com